Store Policy

At Forks & Fingers, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us by clicking HERE.

Shipping

Your order is shipped via UPS. Our standard delivery time is 1-2 business days. Though not common, a delay may occur from UPS side that adds an additional day to your delivery day. We pack your order with this in mind.  

 

Please note, your order is delivered to your door 1-2 days (based on location) AFTER it is shipped, not 2-3 days from when you order. 

As a reminder, we only ship on Mondays and Tuesdays.

Cancelations

Order cancelations can be honored within 24hrs of order receipt if you order between Friday - Wednesday. Orders placed on Thursday can not be canceled.

 

Because we still incur the payment processing fee on canceled orders, Orders canceled at the customer's request will be refunded less a 5% fee. 

For example, if your order total is $100 and you've requested a cancelation, you will receive a refund of $95. ($100 - 5%)

If we need to cancel your order for any reason, the fee will not apply. 

Refunds

Forks & Fingers is not responsible for any damages due to the package being undeliverable as a result of incorrect address information you supply to us, or for the inability of the recipient to receive/retrieve the package on the day that it is delivered. 

We do everything in our power to ensure smooth delivery for every single order but it is important to note that we can not take responsibility for issues that arise as a result of a third party (UPS). 

Our products are perishable, and we package them with potential delays in mind. Weather acts of God and other factors can delay delivery. We are unable to accept returns or issue a refund as a result of any shipping delays caused by a third-party carrier.

If you have any issues with your order at all, please reach out immediately by emailing us at forksandfingersng@outlook.com.

Allergy Information

Whether you can't eat certain items for religious reasons or because of allergies, we want to be transparent so that you have the information you need to make the best decision for you and your family. 

 

  • We cook in an environment where shrimps and nuts are present. 

  • It is your responsibility to alert us of any allergy you might have. 

  • Dried shrimp seasoning is used in stews and some of our rice dishes. 

  • We sometimes use goat, beef, or chicken broth in the cooking of our rice and other dishes. 

  • If this is your first time eating Nigerian food and you have a sensitive stomach or need additional assistance or clarification about any of our dishes, please feel free to reach out.  

  • If you feel you might be allergic to any ingredients or are unsure, please err on the side of caution and reach out for assistance first or reconsider placing an order. 

FOOD ALLERGENS

FISH | EGGS | MILK | WHEAT | PEANUTS | SOYBEANS | TREE NUTS | SHELLFISH

PLEASE BE AWARE THAT OUR PRODUCTS MAY COME IN CONTACT WITH THE  INGREDIENTS LISTED ABOVE EVEN IF NOT LISTED ON THE MENU OR PRODUCT LISTING.
 
PLEASE ALWAYS ERR ON THE SIDE OF CAUTION AND CONTACT US FOR ANY QUESTIONS OR ASSISTANCE.